Refund Policy
Effective Date: September 12, 2025
This Refund Policy governs all services provided by ReddWalker Group, LLC (“Company,” “we,” “us,” or “our”) related to workplace safety and emergency management consulting. By engaging our services, you agree to the terms herein.
1. General Policy
Due to the specialized, labor-intensive, and intellectual nature of our consulting services, including the development of bespoke plans and programs, all fees and payments are generally non-refundable. Our services involve significant time and resources dedicated to analysis, research, and the creation of customized solutions, even before a project is fully completed.
2. Circumstances for a Potential Refund
A partial or full refund may be considered only under the following exceptional circumstances, at our sole discretion:
Service Non-Delivery: If we are unable to begin the agreed-upon work due to unforeseen circumstances on our part, and a mutually agreeable alternative or rescheduled timeline cannot be established.
Billing Error: In the event of a documented and verifiable billing error on our part, we will issue a refund for the overcharged amount.
Project Termination by ReddWalker Group, LLC: If we choose to terminate the project for any reason other than a breach of contract by you, we may, at our discretion, refund a portion of the payment corresponding to services not yet rendered.
3. Non-Refundable Situations
No refunds will be provided in the following scenarios:
Change of Mind: If you decide to cancel the project for reasons not related to our performance, such as a change in your business priorities or financial situation.
Completion of Work: Once a phase of a project has been completed and delivered, or if the full scope of work has been rendered, no refund will be provided for that completed work.
Incomplete or Inaccurate Data: If you fail to provide the necessary information, access, or cooperation required for us to perform the services, no refund will be issued.
4. Dispute Resolution and Arbitration
Any dispute, claim, or controversy arising out of or relating to this Refund Policy or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by binding arbitration in Los Angeles, California, unless otherwise agreed to by both parties.
Initiation of Arbitration: Either party may initiate arbitration proceedings. The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules.
Governing Law: The arbitration shall be governed by the laws of the State of California, without regard to its conflict of law principles.
Arbitrator’s Decision: The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. This agreement to arbitrate shall be enforceable in any court of competent jurisdiction.
Waiver of Jury Trial: By agreeing to arbitration, you and ReddWalker Group, LLC waive the right to a trial by jury.
5. Contact Us
For any questions regarding this policy or to request consideration for a refund, please contact us at:
ReddWalker Group, LLC [email protected] Subject: Refund Request
All refund requests must be submitted in writing within ten (10) business days of the issue arising and must include a detailed explanation of the reason for the request.